If your team isn’t receiving subscription report emails, try the following steps to identify and resolve the issue.
1. Verify the distribution list email address
Make sure the email address on file is accurate.
Even small typos or outdated addresses can prevent delivery.
Double-check that the correct distribution list is entered in the subscription settings.
If the distribution list has changed, update it and save your changes.
👉 Learn how to Update a Subscription Report Email Address
2. Check your spam or junk folder
Emails from SchedulePro or the reporting system may be filtered into the spam or junk folder by your email provider.
Search for the sender or subject line in your email.
If found, mark the message as “Not Spam” to ensure future reports go to your inbox.
3. Still not receiving emails?
If both the address and spam folder are confirmed and you still aren’t receiving emails:
Contact your IT team to verify that messages from the sender are not being blocked by your company’s email filters or firewall.
If you are part of a distribution list, have your IT team confirm that the list includes all relevant contacts and is not overly restrictive in its filters.