If an employee can’t submit a leave request, review the following possible causes and steps to resolve the issue.
1. Verify permissions to submit leave requests
Make sure the employee has the appropriate permissions to submit leave requests.
If permissions are missing or incorrectly assigned:
Check the employee’s role or access group in the system.
Ensure the role includes Leave Request Submission permissions.
If not, update the role or contact an administrator to adjust permissions.
👉 Learn more: How to Assign or Edit Employee Permissions
2. Confirm the employee is eligible to select the leave code
Verify that the leave code the employee is trying to use is configured to allow employee self-submission.
Some leave codes may be restricted to manager-only submission.
What to check:
Ensure the leave code is active and available.
Confirm that the leave code settings permit employees to submit this leave type on their own.
If not, update the leave code configuration or direct the request to a manager for submission.
👉 See How to Configure Leave Codes for Employee Self-Submission
3. Check the leave cutoff window
Each leave type may have a cutoff window — a time frame that restricts how far in advance or how close to the start date an employee can submit a request.
Review the leave policy settings to confirm that the requested date falls within the allowed submission window.
If it’s outside that range, the system will prevent submission.
Next steps
If you’ve verified all of the above and the employee still can’t submit a leave request:
Ask the employee to log out and back in to refresh permissions.
Capture any error message or code displayed on their screen.
Contact your system administrator or support team with these details for further troubleshooting.