If you’re unable to add a new employee in SchedulePro, check the following common causes and solutions.
1. Check license availability
Make sure your organization has available licenses for additional employees.
If you’ve reached your maximum employee count, you’ll need to deactivate unused accounts or request additional licenses before adding a new one.
2. Confirm the employee number isn’t already in use
Each employee must have a unique employee number.
If the number you’re trying to assign is already used — even by an inactive employee — the system won’t allow you to add the new record.
Search for the employee number in your active and inactive employee lists.
If it’s assigned to a former employee, edit or remove that record as appropriate.
3. Confirm the email address isn’t already in use
The email address must also be unique across all employees.
If another user (active or inactive) is using that email, you’ll need to update or remove it before adding the new employee.
Next steps
If you’ve reviewed all of the above and still can’t add the employee:
Take note of any error messages displayed.
Contact your system administrator or support team with the employee’s name, number, and email address for further assistance.