If your employee isn’t appearing on the correct schedule, there are a few possible reasons. Review the following common causes and solutions to resolve the issue.
1. The employee is on the wrong shift pattern
Make sure the employee is assigned to the correct shift pattern.
If the wrong pattern is assigned, update it to the correct one and verify that the schedule updates accordingly.
2. The employee’s shift pattern was updated, but the schedule wasn’t recreated
After changing an employee’s shift pattern, you must recreate the schedule for the changes to take effect.
Without recreating the schedule, the system will continue to reflect the previous pattern.
3. The employee’s primary position and location (or primary job) are incorrect
Confirm that the employee’s primary position and primary location (or primary job) are accurate.
If these details are wrong, the employee may appear on an unexpected schedule or not at all.
4. The primary position and location (or primary job) were updated, but the schedule wasn’t recreated
When an employee’s primary job details are updated, you need to recreate their schedule so that the system reflects the new information.
Next steps
After verifying and correcting any of the issues above:
Recreate the employee’s schedule.
Review the schedule to ensure the employee appears correctly.
If the issue persists, contact your system administrator or support team for assistance.